Forum Discussion

GS81's avatar
GS81
Member
2 years ago

Can't access Receivable reconciliation with tax report

We are trying to run the receivable reconciliation with tax report and it doesn't load. We have tried different browsers. We have refreshed the browser as the error states to do. Is anyone else havin...
Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi GS81,

 

Thank you for getting back to us and providing an update. We also appreciate your effort in sending screenshot. 

 

There can be several reasons why the reports are failing to load. The report is experiencing a backend timeout due to trying to pull too much data. To help identify the root cause, We recommend going through the following steps. 

  • Running the report with a shorter date range.
  • Export all your accounts and then importing item into the file.
  • Checking if this issue is specific to sales reports or if it affects other reports as well

These steps should help us pinpoint the source of the problem and works towards a solution. If the issue persists, I will be reaching out to you via private message to gather additional information to assist in resolving the issue. Kindly check your inbox on this channel

 

 

I hope this helps. If you have questions or concerns, please contact us again. We are happy to help. 

 

Kind Regards 

Cel

 

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi GS81,

 

We hope this message finds you well. We ask for additional information so we can check the file. We have not received any update from you regarding the issue. If you still need further assistance or if you have questions or concerns, please contact us again. We also want to thank gavin12345 for sharing insights into this issue.  

 

Kind Regards, 

Cel

 

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