Forum Discussion

GS81's avatar
GS81
2 years ago

Can't access Receivable reconciliation with tax report

We are trying to run the receivable reconciliation with tax report and it doesn't load. We have tried different browsers. We have refreshed the browser as the error states to do. Is anyone else havin...
GS81's avatar
GS81
2 years ago

Hi Cel,

 

The report comes back with Failed to load. and i have taken a screenshot of the report message.

 

Thanks

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi GS81,

 

We hope this message finds you well. We want to check back with you regarding your concern. If you still need further assistance or if you have questions or concerns, please contact us again or feel free to create a new post. We are happy to help. 

 

Kind regards, 

Cel

 

  • GS81's avatar
    GS81
    2 years ago

    It turned out to be an issue with some of the customer term details. We were able to identify which customers were causing the issue and able to get the report created. There is an issue with the reconciliation have a discrepancy which i am thinking there are some other issues in the background.

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi GS81,

       

      We are glad to know that you have identified the issue. Regarding your concern about Reconciliation, could you please provide me with more details so we can investigate? 

       

      I hope to hear from you soon. 

       

      Thanks, 

      Cel

       

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