Forum Discussion

mayfield's avatar
mayfield
Experienced User
3 years ago

can't apply a credit to a sales invoice

Hi,   I have a NZ invoice that has a credit still sitting on it, however when I try to apply that credit I can't as it doesn't exist? Have attached screen shots  :)   Regards, Fiona
Mike_James's avatar
Mike_James
Ultimate Cover User
3 years ago

Hi mayfield , do you use categories? If so, they must be the same on both transactions.

  • mayfield's avatar
    mayfield
    Experienced User
    3 years ago

    Hi,

     

    No, I don't believe I do  (as I don't even know what categories are!) 

    I have never had problems with AU$ situations like this, only this NZ$ one?

    • Mike_James's avatar
      Mike_James
      Ultimate Cover User
      3 years ago

      OK, if you open the invoice and select history, then is the credit visible? If so, open the credit and post a screenshot of both credit and invoice here.

      • mayfield's avatar
        mayfield
        Experienced User
        3 years ago

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