Forum Discussion

mayfield's avatar
mayfield
Experienced User
2 years ago

can't apply a credit to a sales invoice

Hi,   I have a NZ invoice that has a credit still sitting on it, however when I try to apply that credit I can't as it doesn't exist? Have attached screen shots  :)   Regards, Fiona
Mike_James's avatar
Mike_James
Ultimate Cover User
2 years ago

Hi mayfield , do you use categories? If so, they must be the same on both transactions.

mayfield's avatar
mayfield
Experienced User
2 years ago

Hi,

 

No, I don't believe I do  (as I don't even know what categories are!) 

I have never had problems with AU$ situations like this, only this NZ$ one?

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    2 years ago

    OK, if you open the invoice and select history, then is the credit visible? If so, open the credit and post a screenshot of both credit and invoice here.

    • mayfield's avatar
      mayfield
      Experienced User
      2 years ago
      • Mike_James's avatar
        Mike_James
        Ultimate Cover User
        2 years ago

        What I would like to see, if I can, is a screenshot of the actual invoice and credit screens, not the printed forms.

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