Forum Discussion

mayfield's avatar
mayfield
Experienced User
3 years ago

can't apply a credit to a sales invoice

Hi,   I have a NZ invoice that has a credit still sitting on it, however when I try to apply that credit I can't as it doesn't exist? Have attached screen shots  :)   Regards, Fiona
Mike_James's avatar
Mike_James
Ultimate Cover User
3 years ago

OK, if you open the invoice and select history, then is the credit visible? If so, open the credit and post a screenshot of both credit and invoice here.

mayfield's avatar
mayfield
Experienced User
3 years ago
  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    3 years ago

    What I would like to see, if I can, is a screenshot of the actual invoice and credit screens, not the printed forms.

  • mayfield's avatar
    mayfield
    Experienced User
    3 years ago
    • mayfield's avatar
      mayfield
      Experienced User
      3 years ago

      this is the invoice screen, I can't show you the credit screen, because it doesn't show up anywhere

      • mayfield's avatar
        mayfield
        Experienced User
        3 years ago

        this isn't the printed form, this is the invoice when I click into it, do you mean something else?

         

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