can't apply a credit to a sales invoice
Hi, I have a NZ invoice that has a credit still sitting on it, however when I try to apply that credit I can't as it doesn't exist? Have attached screen shots :) Regards, Fiona
Forum Discussion
Hi,
these are the only screens I can click into.
Hi mayfield , thanks for posting those screenshots.
I have created a similar series of transactions in the ClearWater sample file. The result of recording the second customer payment is that the order was overpaid by $1561.01. When I converted this to an invoice, a message appeared to say that a credit memo was being created, and an entry appeared in the settle returns and credits window, as per the attached. That credit can be refunded or applied to a future invoice.
All the transactions appear to have been recorded at the same exchange rate, so no FX variances arose.
I can't explain why that credit entry does not appear in your system. If it doesn't, then your file may need investigation by MYOB for a repair.
After the first customer payment of NZD$8313.81, the invoice balance was NZD$17837.88. I'm guessing that the customer believed that balance was AUD when they made the second payment, so possibly they paid you AUD$17837.88, which at a similar exchange rate works out close to the $19398.89 that was recorded.
