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CherylCSN's avatar
CherylCSN
Partner
3 years ago
Solved

Can't Print Receipts Again - MYOB AR

Hi Steve

 

Can you please run the script on our file.  Serial number *** 9460

Company File ID: 41

 

for some reason there are no options to send a PM?

 

This has been going on for a long time now.  Everytime the script is run it fixes it for that day and then we are unable to print receipts again.

The only receipts we can print are the ones where the payment is allocated via bank feeds.

 

Can you please escalate this for a permanent fix as we do not have time to get myob to run the script on a daily basis, we have to tell clients that we are unable to print receipts which is very unprofessional. 

 

Thank you in advance

Cheryl 

 

@Steven_M
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi CherylCSN,

     

    Thank you for your post. I have just run the required script over your file to correct this. 

     

    The script is the only solution we can provide at this time while our development team looks into a permanent fix. I do apologise for the inconvenience, however, do reach out if we can assist any further. 

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  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi CherylCSN,

     

    Thank you for your post. I have just run the required script over your file to correct this. 

     

    The script is the only solution we can provide at this time while our development team looks into a permanent fix. I do apologise for the inconvenience, however, do reach out if we can assist any further.