Forum Discussion

Mandy2013's avatar
Mandy2013
Experienced Cover User
8 months ago

Capture App Notes Not Working

We have been using the Notes on the Capture App very successfully up until about a month or so ago.  We run multiple jobs, and when a receipt is captured via the MYOB Capture app, a note is added to ...
In Tray
MYOB Capture
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, Mandy2013

 

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

 

Best regards,

Doreen

Mandy2013's avatar
Mandy2013
Experienced Cover User
8 months ago

Hi Doreen,

We've deleted cache and reinstalled the app. Unfortunately we're still experiencing the problem. It seems to be intermittent. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi, Mandy2013

     

    Thanks for updating us.

     

    Please allow us to check this further to provide you with a more effective resolution. We truly appreciate your patience and understanding regarding this. We will update you as soon as possible.

     

    Best regards,

    Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      7 months ago

      Hi, Mandy2013

       

      Thank you for your patience.

       

      For us to further look into this, kindly send us a screenshot of the purchase transaction created in InTray so we can see that notes are not showing. Kindly make sure to remove sensitive information before posting in the Forum.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        7 months ago

        Hi, Mandy2013

         

        We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

         

        Best regards,

        Doreen