Card not showing when trying to create a sale
Hi, We are currently setting up Accounright and are importing cards from a previous file but have found that although the cards are all showing in the card file and the data within the card is co...
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Hi Steven_M,
Thanks for taking the time to reply, I ended up calling and 3 hours later we had to reset the file as I didn't have a back up due to it being new with no data except the cards in it. I was told that because I uploaded so many contacts (approx 14k) at a time it caused the issues. I don't buy it, the card files were extracted from another Accountright file so were formatted correctly, I just don't think they knew how to fix it but didn't matter to me as there were no transactions yet anyway.
Now just need to split the data up and see how we go!
Cheers
Daniel
Hi DanielB15
Interesting. Sounds like you are going to try the approach again. While I would say 14,000 customer cards would be alright on the larger side, it's probably a good idea to look at deleting the records that are old and no longer needed, so you are not just taking old records across for the sake of it.
I saying that let us know how you get on after that attempt. If still causing the same situation do check the above points.
