Forum Discussion

Jules23's avatar
Jules23
Experienced Cover User
3 months ago

Change the SMS Message when sending Sales Invoices

When sending our Sales Invoices via SMS to our customers, MYOB is not stating our full business name, so its dropping part of our name and only showing "Jo".  We keep having customers phoning and asking for Jo!  I have looked for ways to change the name, one post said go to Business Settings, but then other online information state there is no option to change it.  I really need this sorted.  Can someone please advise how NOT to have our business name abbreviated on SMS.  Thanks

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Jules23,

     

    I'm assuming that the business name is getting cut off because it's too long. You can change the business name by going to Setup > Company Information. This updated name will show up in any emails sent through the software.

     

    Let us know if you need any other help.

     

    Thanks,
    Genreve

    • Jules23's avatar
      Jules23
      Experienced Cover User

      That is correct Genreve, the business name is too long.  I will go into those settings and amend it as suggested.

      Many thanks