Forum Discussion

SDuddy's avatar
SDuddy
Experienced User
12 months ago

Check for Blacklisted Email

We have another customer that we are getting automatic replies that just say an invoice is rejected with no other detail.  Last time this was on a blacklist and I was able to get support via PM.  Is someone available to look at this issue again for us please?

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi SDuddy

     

    Thanks for your post. 

     

    We're sorry to know about this. We wanted to inform you that we've sent you a private message regarding your inquiry. Please feel free to reply to the private message, and we'll be more than happy to help.

     

     

    Cheers,

    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi SDuddy,

     

    Hope this message finds you well. We apologize for the late response. We have removed the email from being blacklisted and you should be able to send an email now without getting rejected. Do let us know if you need further help. We're always delighted to assist you.

     

    Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers,

    Shella

    • SDuddy's avatar
      SDuddy
      Experienced User

      Hi, we have another customer who appears to have a blacklisted email.  It's the same error message

       

      Diagnostic code:rejected.

       

      Can we get someone to look into this please?