Forum Discussion
Hi Vence
Since you can still see the invoices in the receivable account, it means the invoices aren't deleted. So please locate these invoices and click into them to view details, you can do so by searching for the invoice number in Sales register > All Sales then click on the arrow next to the invoice, or use Find Transactions, or click on the transaction line from the report.
Once you are in the Edit sales window, check if there are any payments applied, and if the Balance Due is $0.00. If the invoice isn't paid in full then it won't be a closed invoice. And for any payment applied, please click on the 'History' button next to the amount applied, then click on the arrow next to the payment line. It will show the bank account that the payment was deposited to, as well as the payment date, verify if the details are correct then use them to find the payments in the bank account.
Please feel free to let us know how you go.
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