Shella_A Also it should be noted that we can reproduce the problem as well.
If an order is entered in USD and a payment is applied to the order as a prepayment for the full amount, then when the order is converted to an invoice, the prepayment is not being registered as a payment against the invoice if the invoice is only for a partial quantity and there are backorders on the invoice.
i.e. If an order is for 100pcs @ USD$100 = $10,000 deposit, then when the order is converted to an invoice but only 90pcs are shipped @USD$100 then the invoice shows a negative balance due but this balance is not coming up under credits and the full invoice is also showing as being open even though it actually has a "negative" balance owing. This is a new issue as we have converted many orders partially in the past and this has never occured.
Hi ozeami,
Thanks for the update. If the clearing of the AccountRight cache and cookies hasn't resolved the issue, given the complexity of this, I highly recommend reaching out to our help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant, for immediate action. If MOCA can't help, you'll be automatically directed to our live chat team. They have the tools and access to more specific resources to investigate this issue further.
Please provide them with all the details you've shared here, including the fact that the invoice shows as closed in the browser version but open in the desktop application. The screenshots you've attached will also be very helpful for them to understand the issue.
Kind regards,
Shella
