Shella_A Also it should be noted that we can reproduce the problem as well.
If an order is entered in USD and a payment is applied to the order as a prepayment for the full amount, then when the order is converted to an invoice, the prepayment is not being registered as a payment against the invoice if the invoice is only for a partial quantity and there are backorders on the invoice.
i.e. If an order is for 100pcs @ USD$100 = $10,000 deposit, then when the order is converted to an invoice but only 90pcs are shipped @USD$100 then the invoice shows a negative balance due but this balance is not coming up under credits and the full invoice is also showing as being open even though it actually has a "negative" balance owing. This is a new issue as we have converted many orders partially in the past and this has never occured.
Hi ozeami , I'm following this thread with interest.
My reading of the original issue, and the 2nd example you've quoted as reproducing the problem, is that, although both invoices are incorrectly displayed as open, there are differences, as the original invoice was 100% delivered and paid, and should therefore have shown as closed , whereas the 2nd example is of an invoice for a partial delivery with payment in full, which should be shown as a credit. Have I got that right?
Do you happen to know the last version in which these types of transactions were correctly processed?
(As we all know, the browser does not support multiple currencies atm; I know you only included a browser screenshot for comparison).
I posted the alternative example to show that the issue presists whether the invoice is closed or in credit. And even though the invoice is in credit it does not show in the credit category and only shows up in the open category.
Having partial shipment of invoices which are fully paid as orders with prepayments is quite a normal and frequent occurance within our operations. I can't tell you when was the last time we had this instance occuring without problems however this is the first revision of the software that we have had this problem with.
Mike_James Just to clarify further, the first instance was also a partial shipment instance with backorders but later to try and resolve the issue we changed the ship qty to full but the invoice would still not close.
