Forum Discussion

Nikki1's avatar
Experienced User
9 months ago

Connection Error

Hi, Is anyone having problems with a 'not responding' MYOB when drilling down into a card?  It is taking forever, but will eventually come up.  Employee cards as well as supplier cards?
  • Genreve_S's avatar
    9 months ago

    Hi BarbFisch and Vicki


    I am sorry to hear about your difficulties with opening your AccountRight files. May I get you to try logging in from a web browser (if your file is online) to see if the issue is with the file and not the computer? If the file is working fine in the browser, I would suggest attaching a copy of your latest diagnostic log of AccountRight in your next response. This will help identify what is causing your issue. Also, any screenshots or additional information would be much appreciated.


    We look forward to your response.