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annbrinck's avatar
annbrinck
Experienced User
2 years ago

Converting Received Items to Bill

Good Morning

I am trying to convert a received item to a bill but keep application timed out error and being logged off.

The item has a value and the Buy, Sell and Inventory boxes are all checked.

I thought I would try to process it via MYOB cloud instead of my PC and received this error

Request ID: 8ee1a1f7-f670-45d2-aa7e-5ca9a992ad34.

 

Can someone please help out?

Thanks

Ann Brinck

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  • Sean_DC's avatar
    Sean_DC
    MYOB Moderator
    2 years ago

    Hi annbrinck 

     

    Thank you for your post. The system may incorrectly throw an AccountIdNull or AccountNull message if an item is marked "I Buy" and "I Inventory" thereby preventing the transaction from being recorded. In order to resolve it, please follow the steps given below as a workaround:

     

    1. Open the Item Information Screen.
    2. Tick I Sell this Item
    3. Fill in both the Cost of Goods Sold and Income account options. 

    If you continue to get the error, please send the whole error message. 

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.