Forum Discussion

LilyUltimate's avatar
LilyUltimate
Experienced User
2 months ago

Converting Received Items to a bill

Hi 

Could someone please help me with trying to convert a received item order to a bill.

We have tried many times but are receiving a "time out" message.

We originally tried to convert it from an order to a bill however this was also timing us out.  We then converted it from an order to Received Items but still timing out when trying to covert to a bill.

Can I send this to someone to try and convert it at your end as this is now a matter of urgency.

 

Please let me know what details you need from us so that we can sort this one out.

 

thanks

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi LilyUltimate,

     

    When you're turning an order into a bill or invoice, sometimes those sneaky items with an on-hand quantity between 0 and 1 can cause a bit of a hiccup, making the system go "not responding" or even timeout. But don't worry, we've got a workaround for that! You can record an Adjust Inventory transaction to boost those quantities above 1. Once this adjustment is recorded, your order should convert smoothly without any errors.

     

    But since I know how urgent this is for you, I've already run a script on your file to zap that error away. Please log out and log back in, and you should be all set!

     

    Cheers,

    Princess

    • LilyUltimate's avatar
      LilyUltimate
      Experienced User
      2 months ago

      Hi Princess

      Thank you for your reply.

      Just want to confirm if all users need to log out before I try to convert the order to bill or just me?

      I have just tried to do the conversion but error message still appearing.

      thanks

      Lily

  • LilyUltimate's avatar
    LilyUltimate
    Experienced User
    2 months ago

    Hi Princess

    I am still having trouble converting, please let me know next steps

    thanks

    Lily

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 months ago

      Hi LilyUltimate,

       

      Sorry to hear that this is still causing issues! I've run the script on your file again. Please have all users log out and clear your  AccountRight cache before logging back in. If the error pops up again, you'll need to reach out to our support team for more help. You can either call us directly or connect with our live chat agent through our virtual assistant, MOCA, on our website.

       

      Cheers,

      Princess

      • LilyUltimate's avatar
        LilyUltimate
        Experienced User
        2 months ago

        Hi Princess

        Unfortunately, we are still having trouble with the conversion, error message is still appearing.  Who can I call and who can I send this request to update the order for us.

        please help

        thanks

        Lily

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