Cost centre problems
I am trying to enter Cost centres on older transactions due to new reporting requirements. However I am finding they are often greyed out and I am unable to enter a cost centre value. How can I fix...
Forum Discussion
Hey there SMcD1,
It sounds like you're experiencing an issue with a cost centre being grayed out. This could indeed be related to your user role permissions or possibly due to a lock-in period.
If you need to regularly change or enter transactions, ask your administrator to add this permission to your user role by following the steps in this link: https://help.myob.com/wiki/display/ar/Set+up+roles.
Also, with the lock period, if it turns on or is ticked, it will prevent anyone from inadvertently making an entry in a period in which you don’t want new entries. If you would like to make changes or add new entries after a lock period, you can unlock that date in the Preferences window by deselecting the preference. Note that your user role needs to have permission to change preferences.
Let me know if you still need further assistance.
Cheers,
Jem
Hi Jem
Thanks for getting back to me. I have administrator access so should have access to everything. Also the dates are okay in Preferences, the transactions are after the lock period so should be allowed. In fact I can change everything except the Cost centre. The problem is only with bill payments, not in spend money transactions.
Shelley
