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Hi homegirl,
Thanks for your question. Those two payments definitely need to appear as one to match the bank feed. As the payment covers two different customers, record each payment separately against the correct invoice.
Set each payment’s deposit account to Undeposited Funds. Once both payments are recorded, go to Banking > Prepare Bank Deposit, select the two payments, choose the bank account the credit-card settlement was paid into, and record the deposit.
The combined bank deposit can then be matched to the single transaction that comes through the bank feed. The deposit total should equal the bank-feed amount.
You can read more about the process from this link.
This avoids recording the combined bank-feed transaction as a payment against only one customer.
Regards,
Genreve
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