Hi Connaugh,
Thanks for the information and my apologies for the late response. I've run an online script over your file to fix this issue.
Regarding the error message, it's important to note that it pertains to the item value, not the quantity. When reducing the item quantity to 0, the total item value should also be reduced to 0. However, in the transaction you're attempting to enter, where the quantity is reduced by 1 and the item value by 13.6, it will bring the quantity to 0 but not change the value.
- Navigate to the "Item List."
- Drill into the item to view its "Current Value," which should be 0 once the quantity on hand is reduced to 0.
- You can either enter this amount as the price in the transaction or record an inventory adjustment to update the total value first before recording the credit note.
If you have any further questions or encounter any challenges during this process, please feel free to ask for assistance. We are here to help ensure the issue is resolved effectively.
Kind regards,
Earl