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amanda73's avatar
amanda73
User
3 years ago
Solved

Customer Card showing a credit value

 

Hi,

 

I am trying to resolve an issue where a customer card shows they have a credit value.

The customer has not been given a credit. for anything and all their invoices have now been paid in full.

 

I have tried to locate what this credit amount is for - but have not had any luck as it does not exist.

 

How am I able to re-reset this customer balance or work out what is happening please.

 

Thanks,

 

Amanda.

 

 

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi amanda73, 

     

    Thank you for your post. Generally this can be fixed by a file repair however before we do this can you please run the Aged receivables detail or summary report dated 31/12/9999, is there an out of balance here ? If not, can you please send me a private message with the following information:

    • Serial number 
    • Your full name and email address 
    • File ID of the file (This can be found by going to Help > About MYOB AccountRight)
    • Screenshot of the report 
    • Name of customer

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi amanda73, 

     

    Thank you for your post. Generally this can be fixed by a file repair however before we do this can you please run the Aged receivables detail or summary report dated 31/12/9999, is there an out of balance here ? If not, can you please send me a private message with the following information:

    • Serial number 
    • Your full name and email address 
    • File ID of the file (This can be found by going to Help > About MYOB AccountRight)
    • Screenshot of the report 
    • Name of customer

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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