Customer Card showing a credit value
Hi,
I am trying to resolve an issue where a customer card shows they have a credit value.
The customer has not been given a credit. for anything and all their invoices have now been paid in full.
I have tried to locate what this credit amount is for - but have not had any luck as it does not exist.
How am I able to re-reset this customer balance or work out what is happening please.
Thanks,
Amanda.
Hi amanda73,
Thank you for your post. Generally this can be fixed by a file repair however before we do this can you please run the Aged receivables detail or summary report dated 31/12/9999, is there an out of balance here ? If not, can you please send me a private message with the following information:
- Serial number
- Your full name and email address
- File ID of the file (This can be found by going to Help > About MYOB AccountRight)
- Screenshot of the report
- Name of customer
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
