Customer invoice & balance suddenly changed by it self
We just notice recently that a few of our customer's invoice balance and aged receivables suddenly change by itself. After digging around, it seems like it happened sometime at the end of September 2026 or start of october 2026, not sure.
I think from memory there was an update in September/ October, and may have happened since then. Currently using Accountright 2026.9.0, build 2026.9.1.5.
** Customer B - after 5+ years of inactivity with $0 balance, they are back on the ledger with a (-$19.74) balance with an overdue showing from 2019 of $240.19...................the shop hasn't been there for years and no activity and all balances paid up before they close.
** Customer C have a swinging .01 cent - it comes and goes - I think it is a GST thing when they raise payments so I've left it alone. This month though it is showing a credit balance of (-$34.82) for no reason from a sale in January 2026. Their account has balanced all thus far (other than the 1c).
** Customer E - As of 30/9/26, they have owing $2422.30, and Aug invoice of $349.87, Jul invoice of $1598.29 and a Pre Jul $474.14 (total of Jul & Pre jul $2072.43).
A new Aged receivables generated today, shows total amount owing $2388.75, same Aug invoice $349.87, but the pre Aug (Jul + pre jul) of $2038.88. These changes also reflected in the customer cards.
Customer haven't made any payment, we haven't process any payment for this customer.
Anyone else having this issue? We can't trust what the aged receivables are showing, and if we send out statements showing these inaccurate & lower balance than what they should be, we are losing money.
