Customer Service - or lack of.
Just want to vent my frustration for being on hold with MYOB for at least 90 minutes now. Get the same message every couple of minutes. "wait time is longer than usual, but rest assured you are impo...
Forum Discussion
After raising a support ticket on 8th July and receiving no response, I have now been on hold for 1 hour and 45 minutes trying to speak to someone in support, with an estimated wait time still of over an hour. I do not trust the call back option, since nobody has contacted me for 12 days. Apparently I was bumped to the front of the queue, as an AccountRight priority support case. So how long is the wait at the end of the queue?
This is a payroll issue, and I have to process payroll before Thursday, some sense of urgency or just basic customer service would be nice.
Hi SDuddy,
Sorry for the wait here. We’re receiving a high volume of requests at the moment, which can lead to longer response times than usual. I’ve checked your support request and can see that one of our support team has already assisted you. If the payroll issue is still lingering and hasn’t actually been resolved, please reply directly to that support request so the support team can pick it up and continue helping from there.
Cheers,
Doreen
