Customer surcharge is switched on but not working.
Confirmed that the customer surcharge is switched on in settings but is switched off in the customer's invoice. Noticed this after update was done.
Forum Discussion
Hi newline1,
Just a heads up: if you send an invoice using the mobile app, surcharges can't be applied, even if the "Pass on surcharge" setting is enabled. If this happens, you can still use your phone to send invoices, but you'll need to do it through a browser at https://app.myob.com/ instead of the Invoice App.
So, just open a browser like Google Chrome, log in to https://app.myob.com/, and send your invoice from there.
Regards,
Earl
Thanks Earl.
Is MYOB aware of this? Do you think they will fix this issue?
I'm sure we can agree that using the browser via smart phone for creating invoices/quotes is a bit cumbersome compared to using the Invoice App.
Surely it would be a easy quick update for them..
