Customer surcharge on online invoice payment
My customer overseas has contacted me saying they have been charged an extra $18.41NZ for their order.
They paid through the invoice and had calculated the amount but their bank has a pending charge for this much
extra for the MYOB invoice payment. I was not aware of a surcharge on the customers for using the online invoices. Can someone help me with this or is it just the way it is? We do not charge our customers the credit card surcharge and it is not showing on my end yet.
