Hi JoanEllen,
I can see why this would be so frustrating, especially when these customers have received your invoices without any trouble before. A good next step is to check the email settings on both sides:
- Ask our support team to check whether the customer email addresses have been blocked on MYOB’s side.
- Ask the customers’ IT teams to whitelist MYOB’s sending email address or domain, so the invoices can get through their email security filters.
For faster help, you can contact our support team through Live Chat via our virtual assistant, MOCA. They can check whether the addresses are blocked and help track down where the email gremlin is getting stuck.
Cheers,
Doreen
