Forum Discussion

Jules23's avatar
Jules23
Experienced Cover User
27 days ago

Default Invoice Email Not Displaying Correctly

When I go to the sales invoice to send an invoice via email, the email is not showing correctly, ie:  there is no line spacing.  However when I go to the Dashboard and look at the Default Invoice Ema...
Genreve_S's avatar
Genreve_S
MYOB Moderator
27 days ago

Hi Jules23, 

 

Line spacing on invoices usually depends on how the specific invoice is set up. I recommend reading through this link for more information regarding this. 

 

If this isn't what you meant, feel free to provide more information and screenshots. We're happy to help.

 

Thanks,
Genreve

 

  • Jules23's avatar
    Jules23
    Experienced Cover User
    27 days ago

    Hi Genreve_S 

    Sorry I should have been more specific.

    When I go to email the sales invoice to the customer, from the "Send To" button, drop down and click "email", the email information message is displayed with no lines.  Last week I amended a couple of words of the body of the email message via the Dashboard under the Default Email Settings,  which all appears correct layout when I amended it and also when I went back and viewed it at the Dashboard "Default Email Settings", but when I go to email the sales invoice at the Send To button, the body of the email is not showing line spacing and is appearing different to what is appearing on the Dashboard.  I hope this explains it.

    Many thanks

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      27 days ago

      Hi Jules23,

       

      There don't seem to be any reported cases similar to yours. It might be best to create a support ticket from the MYOB Account window so a support representative can help you troubleshoot your email text spacing issue.

       

      Regards,
      Genreve

       

      • Jules23's avatar
        Jules23
        Experienced Cover User
        27 days ago

        Hi Genreve_S 

        Thank you.  I will create a support ticket as suggested.

        Regards

        Julie

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