Forum Discussion

Jules23's avatar
Jules23
Experienced Cover User
2 months ago

Default Invoice Email Not Displaying Correctly

When I go to the sales invoice to send an invoice via email, the email is not showing correctly, ie:  there is no line spacing.  However when I go to the Dashboard and look at the Default Invoice Ema...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Jules23, 

 

Line spacing on invoices usually depends on how the specific invoice is set up. I recommend reading through this link for more information regarding this. 

 

If this isn't what you meant, feel free to provide more information and screenshots. We're happy to help.

 

Thanks,
Genreve

 

Jules23's avatar
Jules23
Experienced Cover User
2 months ago

Hi Genreve_S 

Sorry I should have been more specific.

When I go to email the sales invoice to the customer, from the "Send To" button, drop down and click "email", the email information message is displayed with no lines.  Last week I amended a couple of words of the body of the email message via the Dashboard under the Default Email Settings,  which all appears correct layout when I amended it and also when I went back and viewed it at the Dashboard "Default Email Settings", but when I go to email the sales invoice at the Send To button, the body of the email is not showing line spacing and is appearing different to what is appearing on the Dashboard.  I hope this explains it.

Many thanks

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi Jules23,

     

    There don't seem to be any reported cases similar to yours. It might be best to create a support ticket from the MYOB Account window so a support representative can help you troubleshoot your email text spacing issue.

     

    Regards,
    Genreve

     

    • Jules23's avatar
      Jules23
      Experienced Cover User
      2 months ago

      Hi Genreve_S 

      Thank you.  I will create a support ticket as suggested.

      Regards

      Julie

    • Jules23's avatar
      Jules23
      Experienced Cover User
      2 months ago

      Hi Genreve_S 

      I have submitted a support ticket last Wednesday, however I am still waiting on a reply and a resolution. 

       

      Regards

      Julie

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 months ago

        Hi Jules23,

         

        I just checked on your case this morning. You should hear back from the support team today.

         

        Regards, 

        Genreve

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