Delete Ledger Transactions - Connection error
Contacted the support line on 2nd February seeking help to delete some 13 transactions that had been created in MYOB by Amaka. There were quite a few transactions that we were able to successfully d...
Forum Discussion
Hi Doreen,
We still need assistance with deleting these transactions. I had contacted the Support Line and they apparently were going flag problem at a higher level and send us an email. We are still waiting for the email to come through some 10 days later! Not sure why it is so hard to get follow up support from MYOB. Any help you can muster would be appreciated to get the transactions deleted.
Hi, Trevor2
Thanks for updating us.
We know how frustrating it can be to not receive an email regarding an update about your issue. To assist you with this, were you able to delete the transaction using a different device? Also, use a different internet connection.
Let us know how it goes on your end.
Best regards,
Doreen
Hi Doreen,
Yes, we have tried on 3 different devices and also tried accessing & deleting thru the Web Browser.
One device was unsuccessful using different internet access. Look forward to your follow up.
Trevor
Barmera Golf Club
Hi, Trevor2
Please let us know if you're having the same error when deleting the transaction in the browser. Kindly send us a screenshot of the error received in the web browser. Make sure to remove any sensitive information before posting in the Forum.
Best regards,
Doreen
Hi Doreen,
Late last week I spent about 6hrs going back & reconciling the accounts, cross ticking entries until I was able to balance the affected ledger accounts. For info the same error was coming up in the web browser. Its a pity MYOB could not quickly produce a fix to delete the affected transactions. Anyhow have balance the accounts.
Thanks for trying to resolve.
