Forum Discussion

Cate64's avatar
Cate64
Contributing User
3 months ago

Deleting payments applied to Sales Invoice

I use AccountRight Plus v19.5.  I created a sales order and applied a deposit to it. When I converted it to a sales invoice I then applied the balance owing. The dates are wrong and I need to change ...
Cate64's avatar
Cate64
Contributing User
3 months ago

I just tried to reverse the deposit but ended up with the erroe message "You may not reverse a deposit transaction for a recorded sale"

  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 months ago

    Hi Cate64 

    If it can at all be avoided, try NOT to record payments against an Order. Convert it to a Bill/Invoice and then apply the payment.

     

    Because the payment was made against an Order, the process to 'fix' is quite convoluted. Even many MYOB moderators have no idea. Both this and the linked article indicate a lack of understanding about the issue or the process to correct. The approach varies depending on whether inventoried items were involved.

     

    If you cannot get a meaningful response from MYOB, get in touch with FGH Tables, they can connect remotely and sort it for you - likely to cost $60 though.

     

    Regards

    Gavin

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