Hi sascaro
This generally happens if the same item is used more than once on order as shown :
Another reason could be if an item is discounted by 100% on an order and that order is then converted to an invoice. In order to resolve it, if you have selected to discount an item by 100%, you would want to remove that discount, convert the order to an invoice and then re-add that discount once the transaction has been saved as an invoice/bill.
If it still doesn't help, combine the order to have both items on 1 line.
Let us know how you go on.
Thansk you for your reply, however none of those situations exist on the order I am trying to process.
I tried deleteing teh roder and re-entering as an invoice and this still didn;t work.
I could not see any inventory item which was causing any background cost issues (i.e. that selling the stock would take it back to zero as there was plenty of all teh items ins tock and all at an average cost which seemed reasonable.
I did up managing to get the invoice to record by entering one line at a time and then saving after each line. Not sure why they would have worked but it did!
Hi sascaro
Thanks for providing additional information on this. We have not received reports of this happening before but could be due to a one-off glitch. That said, I have also passed this on to our product development teams, please feel free to reach out if it happens again.
Hi Komal_S , I would like to add that a client of mine (using A/R Premier 2022.4.24.6510) is now experiencing the same issue, with a one-line invoice for one particular item, no discount. This happens when recording a manual invoice, or attempting to convert an order (for one line) to an invoice. This is a frequently sold item, with 18 invoices so far in June 2022.
Hi Mike_James
Can you please send me a screenshot of that invoice by Private Message ? I will pass this on to the teams and check what is causing this. Please also let me know if deleting the invoice and re-entering changes anything or if the issue exists regardless?
