Duplicate payments recorded for purchases
Hi there, I am having some issues with duplicate payments, which have been recorded against purchases, I am unable to delete the payments as the stock has been received and in some cases sold. The...
Forum Discussion
Hi JessNew15,
Thanks a ton for the screenshot! It's a bit tricky to pinpoint the exact cause of the duplicate payments for the purchases. Sometimes, duplicate transactions happen because of problems with bank feeds. Making journal entries might help adjust the balances, but it's best to consult an accountant for more tailored guidance. To get to the bottom of this, we need to dig a little deeper. You'll need to reach out to our support team for further assistance. You can contact them on live chat via the virtual assistant MOCA or raise a support ticket through MyAccount.
In the meantime, I recommend recapping every transaction involved: recap the bill, recap the payment, and recap the transfer to deposit transactions to identify the exact cause of the duplicates. Also, double-check the linked accounts for each transaction to ensure they are on the correct account.
Cheers,
Princess
