Forum Discussion

SammieL's avatar
SammieL
3 years ago

Edit Recurring Transactions error

Hi there,   Can someone advise whether a fix is expected for the bug which does not allow you to edit a recurring transaction if you have the "Warn if jobs are not assigned to all transactions" pre...
bug
Error
fix
Question
Recurring Transactions
Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi SammieL 

Thanks for your post and we appreciate your feedback on this. Our teams are working on resolving this issue permanently, whereas we dont have a timeframe at this stage, we'll post an update once it's fixed. 

Please feel free to post should you have further suggestions or queries. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi dfoozle,

    Creating a new card was unnecessary because the old card could have been reactivated. Using the same information for both cards will indeed cause duplication issues, especially since the reporting is done online. To resolve this, you can delete the pays made with the new employee card, remove the super information from the new card, reactivate the old employee card, and re-process the pays with the old (now current) employee card.

    I hope this helps!

    Cheers,
    Earl

    • dfoozle's avatar
      dfoozle
      Experienced User
      3 months ago

      This is not suitable - the staff member has a gap of over three years in employment and is now a short term casual as opposed to a full-time permanent. I do not want any details from her prior employment being mixed with the new employment. This should not be such a difficult problem. 

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        3 months ago

        Hi there dfoozle,

         

        I understand you'd prefer not to mix up the employee's details from before their new employment. To make things clearer, I'd recommend removing the super membership number from the old employee's card and then processing the payment. For more details, check out this link.

         

        Cheers,

        Doreen

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Recurring Transactions error","id":"message:770212","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:278252"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:770212"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:770212"},"body@stripHtml({\"truncateLength\":200})":" Hi there,   Can someone advise whether a fix is expected for the bug which does not allow you to edit a recurring transaction if you have the \"Warn if jobs are not assigned to all transactions\" pre...","body@stringLength":"531","rawBody":"

Hi there,

 

Can someone advise whether a fix is expected for the bug which does not allow you to edit a recurring transaction if you have the \"Warn if jobs are not assigned to all transactions\" preference set?

 

The only posts I can find on the subject refer to turning this preference off as a \"fix\" but that is not a fix, that's a workaround. Our system requires job codes be used, and therefore this preference is required to be active.

 

When will this be fixed please?

","kudosSumWeight":0,"postTime":"2022-07-14T09:27:45.852+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:bug","text":"bug","time":"2011-11-30T10:27:50.264+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error","text":"Error","time":"2010-07-20T12:21:27.565+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:fix","text":"fix","time":"2017-12-01T11:23:16.994+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Question","text":"Question","time":"2015-05-07T11:42:47.398+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:Recurring Transactions","text":"Recurring Transactions","time":"2016-02-07T19:19:12.952+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:770212_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":253},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi there,

 

Can someone advise whether a fix is expected for the bug which does not allow you to edit a recurring transaction if you have the \"Warn if jobs are not assigned to all transactions\" preference set?

 

The only posts I can find on the subject refer to turning this preference off as a \"fix\" but that is not a fix, that's a workaround. Our system requires job codes be used, and therefore this preference is required to be active.

 

When will this be fixed please?

"},"Conversation:conversation:770212":{"__typename":"Conversation","id":"conversation:770212","solved":false,"topic":{"__ref":"ForumTopicMessage:message:770212"},"lastPostingActivityTime":"2022-07-19T14:54:55.982+10:00","lastPostTime":"2022-07-19T14:54:55.982+10:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:770212":{"__typename":"ModerationData","id":"moderation_data:770212","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:770212_1":{"__typename":"Revision","id":"revision:770212_1","lastEditTime":"2022-07-14T09:27:45.852+10:00"},"ForumReplyMessage:message:771465":{"__typename":"ForumReplyMessage","id":"message:771465","conversation":{"__ref":"Conversation:conversation:770212"},"author":{"__ref":"User:user:202751"},"revisionNum":1,"uid":771465,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Edit Recurring Transactions error","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:771465"},"parent":{"__ref":"ForumTopicMessage:message:770212"},"body":"

Hi SammieL 

Thanks for your post and we appreciate your feedback on this. Our teams are working on resolving this issue permanently, whereas we dont have a timeframe at this stage, we'll post an update once it's fixed. 

Please feel free to post should you have further suggestions or queries. 

","body@stringLength":"530","rawBody":"

Hi  

Thanks for your post and we appreciate your feedback on this. Our teams are working on resolving this issue permanently, whereas we dont have a timeframe at this stage, we'll post an update once it's fixed. 

Please feel free to post should you have further suggestions or queries. 

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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