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Good afternoon Brain Trusts of MYOB
I have made an error in reversing a payment that the bank had reversed in an electronic payment.
Unfortunately, I have tried to correct it numerous times without coming here first and have made a royal mess of the situation.
I have attached a screen shot of the histrory of the transactions, i hope it helps.
I think at some point I have reversed a reversal as well.
So ultimately the purchaser is now showing that I owe double the amount now.
After the reversal I should only be owing $2164.29, but instead it is showing that I have a balance due of $4328.58.
I have also attached that window too.
I'm hoping someone has a solution for this travesty I have created for myself.
Thanks in advance
Cheers
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Thank you for your assistance.
All sorted now.
Cheers
","body@stringLength":"127","rawBody":"HI Steven
Thank you for your assistance.
All sorted now.
Cheers
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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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Staff","color":"333333","icon":null,"rankStyle":"TEXT"},"AcceptedSolutionMessage:message:684819":{"__typename":"AcceptedSolutionMessage","id":"message:684819","revisionNum":1,"uid":684819,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:684396"},"subject":"Re: Electronic Payment and Reversal of Payment","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:684819"},"body":"Hi OzCombined
\n\n
Terrific, great to hear that has worked for yourself.
\n\n
The process I would have used for that overall situation would be:
\nWhat the above process will do is, generate a withdrawal in the bank account (original payment), a deposit in the bank account (the reversal transaction) and another withdrawal (when correct payment has been entered).
\n\n
Based on the screenshots, I think might have got a little stuck as Step 7 and got into a reversal loop which caused you to reverse a reversal thus creating the initial situation. However, you should be able to just process the correct payment now and be good to go.
","body@stringLength":"2047","rawBody":"Hi
\n
Terrific, great to hear that has worked for yourself.
\n\n
The process I would have used for that overall situation would be:
\nWhat the above process will do is, generate a withdrawal in the bank account (original payment), a deposit in the bank account (the reversal transaction) and another withdrawal (when correct payment has been entered).
\n\n
Based on the screenshots, I think might have got a little stuck as Step 7 and got into a reversal loop which caused you to reverse a reversal thus creating the initial situation. However, you should be able to just process the correct payment now and be good to go.
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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1743747865511":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1743747865511","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"ForumReplyMessage:message:817327":{"__typename":"ForumReplyMessage","id":"message:817327","customFields":[],"revisionNum":1,"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","node":{"__ref":"Attachment:{\"id\":\"attachment:message817327AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Bus-Report/1103/1/MYOB%20Essentials%20Business%20report%20list.pdf\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"author":{"__ref":"User:user:261857"},"uid":817327,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Report"},"conversation":{"__ref":"Conversation:conversation:816976"},"subject":"Re: Account transactions report","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:817327"},"body":"The Account Transactions Report is no longer listed under Business Reports - see attached pdf.
The General Ledger report is similar but there are additional columns that are not necessary (and confusing to some people). Why has the Account Transactions Report disappeared from the list?
","body@stringLength":"299","rawBody":"The Account Transactions Report is no longer listed under Business Reports - see attached pdf.
The General Ledger report is similar but there are additional columns that are not necessary (and confusing to some people). Why has the Account Transactions Report disappeared from the list?
","kudosSumWeight":0,"repliesCount":11,"postTime":"2023-05-29T13:39:44.988+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:817327_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1637},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ForumReplyMessage:message:817758":{"__typename":"ForumReplyMessage","id":"message:817758","customFields":[],"author":{"__ref":"User:user:283343"},"revisionNum":1,"uid":817758,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Report"},"conversation":{"__ref":"Conversation:conversation:816976"},"subject":"Re: Account transactions report","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:817758"},"body":"Hi PaulineD1
\n\n
Thank you so much for getting back to us sharing updates on this issue. Your patience is very much appreciated.
\n\n
We are aware that some transactions in this case won't show up on the account transaction report. We have brought this up with the product development team so they can look at it further.
\n\n
You could run the General Ledger detail report if you did need to report on those transactions. MYOB Essentials, however, has been enhanced with new report-related features. The General Ledger report is the result of these modifications. which will make it possible to include the amount column. Display this report and choose customize before selecting amount from the list of available columns to display in order to add this column. It should be noted that the report does not include the amount column by default.
\n\n
Sorry, but I was unable to see the PDF file. If the your still having an issue, you can also send me screenshots.
\n\n
Feel free to post again if further assistance is required. I'm happy to assist you.
\n\n
If my response has answered your inquiry please click \"Accept as Solution\" to assist other users find this information.
\n\n
Best Regards,
\nCel
\n","body@stringLength":"1680","rawBody":"
Hi
\n
Thank you so much for getting back to us sharing updates on this issue. Your patience is very much appreciated.
\n\n
We are aware that some transactions in this case won't show up on the account transaction report. We have brought this up with the product development team so they can look at it further.
\n\n
You could run the General Ledger detail report if you did need to report on those transactions. MYOB Essentials, however, has been enhanced with new report-related features. The General Ledger report is the result of these modifications. which will make it possible to include the amount column. Display this report and choose customize before selecting amount from the list of available columns to display in order to add this column. It should be noted that the report does not include the amount column by default.
\n\n
Sorry, but I was unable to see the PDF file. If the your still having an issue, you can also send me screenshots.
\n\n
Feel free to post again if further assistance is required. I'm happy to assist you.
\n\n
If my response has answered your inquiry please click \"Accept as Solution\" to assist other users find this information.
\n\n
Best Regards,
\nCel
\n","kudosSumWeight":0,"repliesCount":10,"postTime":"2023-05-31T14:00:04.168+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:817758_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1328},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumReplyMessage:message:817327"},"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:817761"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:821038"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:61":{"__typename":"Rank","id":"rank:61","position":9,"name":"MYOB 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Essentials Business report list.pdf","filesize":39932,"contentType":"application/pdf","url":"https://community.myob.com/t5/s/myob/attachments/myob/Bus-Report/1103/1/MYOB%20Essentials%20Business%20report%20list.pdf"},"User:user:261857":{"__typename":"User","id":"user:261857","uid":261857,"login":"PaulineD1","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:187"},"biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-12-07T10:12:38.419+11:00"},"email":"","entityType":"USER","eventPath":"community:myob/user:261857"},"ModerationData:moderation_data:817327":{"__typename":"ModerationData","id":"moderation_data:817327","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:817327_1":{"__typename":"Revision","id":"revision:817327_1","lastEditTime":"2023-05-29T13:39:44.988+10:00"},"ForumReplyMessage:message:684808":{"__typename":"ForumReplyMessage","uid":684808,"id":"message:684808","revisionNum":1,"author":{"__ref":"User:user:119987"},"readOnly":true},"ModerationData:moderation_data:817761":{"__typename":"ModerationData","id":"moderation_data:817761","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:817761":{"__typename":"ForumReplyMessage","uid":817761,"id":"message:817761","revisionNum":1,"author":{"__ref":"User:user:261857"},"readOnly":true,"repliesCount":7,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Report"},"parent":{"__ref":"ForumReplyMessage:message:817758"},"conversation":{"__ref":"Conversation:conversation:816976"},"subject":"Re: Account transactions report","moderationData":{"__ref":"ModerationData:moderation_data:817761"},"body":"
Hi Cecila
In your reply you said: We are aware that some transactions in this case won't show up on the account transaction report. We have brought this up with the product development team so they can look at it further.
The issue is not that some transactions don't show, the issue is the ACCOUNT TRANSACTION REPORT does not show at all! It is not longer a report option!
Pauline
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-05-31T14:21:10.832+10:00","lastPublishTime":"2023-05-31T14:21:10.832+10:00","metrics":{"__typename":"MessageMetrics","views":1135},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Report/message:816976/message:817761","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:818173"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","node":{"__ref":"Attachment:{\"id\":\"attachment:message817761AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Bus-Report/1108/1/MYOBCapture.JPG\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"523","rawBody":"Hi Cecila
In your reply you said: We are aware that some transactions in this case won't show up on the account transaction report. We have brought this up with the product development team so they can look at it further.
The issue is not that some transactions don't show, the issue is the ACCOUNT TRANSACTION REPORT does not show at all! It is not longer a report option!
Pauline
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:817761_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:818173":{"__typename":"ModerationData","id":"moderation_data:818173","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:818173":{"__typename":"ForumReplyMessage","uid":818173,"id":"message:818173","revisionNum":1,"author":{"__ref":"User:user:283343"},"readOnly":true,"repliesCount":6,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Report"},"parent":{"__ref":"ForumReplyMessage:message:817761"},"conversation":{"__ref":"Conversation:conversation:816976"},"subject":"Re: Account transactions report","moderationData":{"__ref":"ModerationData:moderation_data:818173"},"body":"Hi PaulineD1
\n\n
Thank for confirming the issue, I appreciate the screenshots.
\n\n
To be able to see the account transaction report, you need to check on the account transaction to see the specific accounts with transactions for a given name.
\n\n
\n
When you click on the Account transaction it will show the Account Transaction report.
\n\n
![\"image\"](\"https://lithium-response-prod.s3.us-west-2.amazonaws.com/myob.response.lithium.com/RESPONSEIMAGE/ef76472a-ffed-4c7b-9927-c10c2894e07e.default.png\")
\n
I hope this helps.
\n\n
Let me know if you still need further assistance with this. I'm happy to help.
\n\n
If my response has answered your inquiry please click \"Accept as Solution\" to assist other users find this information.
\n\n
Regards,
\nCel
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2023-06-02T15:13:58.268+10:00","lastPublishTime":"2023-06-02T15:13:58.268+10:00","metrics":{"__typename":"MessageMetrics","views":1062},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Report/message:816976/message:818173","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:818294"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1565","rawBody":"
Hi
\n
Thank for confirming the issue, I appreciate the screenshots.
\n\n
To be able to see the account transaction report, you need to check on the account transaction to see the specific accounts with transactions for a given name.
\n\n
\n
When you click on the Account transaction it will show the Account Transaction report.
\n\n
\n
I hope this helps.
\n\n
Let me know if you still need further assistance with this. I'm happy to help.
\n\n
If my response has answered your inquiry please click \"Accept as Solution\" to assist other users find this information.
\n\n
Regards,
\nCel
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:818173_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:818294":{"__typename":"ModerationData","id":"moderation_data:818294","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:818294":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:261857"},"id":"message:818294","revisionNum":1,"uid":818294,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Report"},"parent":{"__ref":"ForumReplyMessage:message:818173"},"conversation":{"__ref":"Conversation:conversation:816976"},"subject":"Re: Account transactions report","moderationData":{"__ref":"ModerationData:moderation_data:818294"},"body":"
THERE IS NO ACCOUNT TRANSACTIONS REPORT LISTED.
Your screen shot is different to the list that is now showing on my data file.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"137","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-05T09:45:28.771+10:00","lastPublishTime":"2023-06-05T09:45:28.771+10:00","metrics":{"__typename":"MessageMetrics","views":1078},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Report/message:816976/message:818294","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"152","rawBody":"THERE IS NO ACCOUNT TRANSACTIONS REPORT LISTED.
Your screen shot is different to the list that is now showing on my data file.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:818294_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:152815":{"__typename":"User","id":"user:152815","uid":152815,"login":"Busygirlange","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-09-05T11:16:38.064+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:173"},"entityType":"USER","eventPath":"community:myob/user:152815"},"ModerationData:moderation_data:821038":{"__typename":"ModerationData","id":"moderation_data:821038","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:821038":{"__typename":"ForumReplyMessage","uid":821038,"id":"message:821038","revisionNum":1,"author":{"__ref":"User:user:152815"},"readOnly":true,"repliesCount":1,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Report"},"parent":{"__ref":"ForumReplyMessage:message:817758"},"conversation":{"__ref":"Conversation:conversation:816976"},"subject":"Re: Account transactions report","moderationData":{"__ref":"ModerationData:moderation_data:821038"},"body":"
Why will the account transaction report work in accrual but when I select \"cash\" no reports are available...
Thanks Angela
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"148","kudosSumWeight":0,"postTime":"2023-06-22T14:56:40.067+10:00","lastPublishTime":"2023-06-22T14:56:40.067+10:00","metrics":{"__typename":"MessageMetrics","views":385},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Report/message:816976/message:821038","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:822174"}}]},"editFrozen":false,"body@stringLength":"356","rawBody":"
Why will the account transaction report work in accrual but when I select \"cash\" no reports are available...
Thanks Angela
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\n\n
Thanks for your post.
\n\n
In this matter, we are aware that the system occasionally has a problem. If this occurs, simply change the accounting method to cash and accrual or accrual from cash and it should appear.
\n\n
Please let me know if you need further assistance with this.
\n\n
Cheers,
\nCel
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-28T19:14:49.264+10:00","lastPublishTime":"2023-06-28T19:14:49.264+10:00","metrics":{"__typename":"MessageMetrics","views":343},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Report/message:816976/message:822174","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":true,"editFrozen":false,"body@stringLength":"739","rawBody":"
Hi
\n
Thanks for your post.
\n\n
In this matter, we are aware that the system occasionally has a problem. If this occurs, simply change the accounting method to cash and accrual or accrual from cash and it should appear.
\n\n
Please let me know if you need further assistance with this.
\n\n
Cheers,
\nCel
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:822174_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743747865511":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743747865511","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1743747865511":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1743747865511","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1743747865511":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1743747865511","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. 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