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DanRed's avatar
DanRed
Cover User
5 months ago

Email Bonce - Diagnostic-Code: rejected

Hi Team MYOB   We have a few customers not getting emails to our accounts team Can you verify that the email address is not on a BlackList.  Not wanting to put this in the public forum, so if you...
Doreen_P's avatar
Doreen_P
MYOB Moderator
5 months ago

Hey DanRed,

 

Thanks for giving us the rundown and letting us know about that one email address being a bit of a mystery. We want to help you chase this up, and the best way to check if that email’s had a run-in with our blacklist is to send us a message on Live Chat via our virtual assistant, MOCA. That’ll keep things private and lets our crew dig in on the spot with you.

 

Cheers,

Doreen

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