Forum Discussion

Newcraft's avatar
Newcraft
Experienced Cover User
23 days ago

Email Default Template Message not Appearing in Sent Emails from Accountright

Hi Everyone,   Over the last 2 days, any invoices we email via Accountright have been missing the default template text that's saved down in the Email Defaults area. This was working fine prior to ...
email body
Princess_R's avatar
Princess_R
MYOB Moderator
22 days ago

Hi Newcraft,

 

Thanks so much for sharing the screenshots, and nice one for already working through those troubleshooting steps before posting. That’s really helped narrow things down.

 

At this stage, we can’t really say for sure what’s causing it just yet without a bit more testing. A couple of extra things worth trying:

  • Send yourself a test invoice using one of the standard invoice forms instead of your custom one, just to see whether the issue is tied to the form itself
  • Remove the saved invoice email default message, re-enter it, and save it again to refresh the template.

If those tests still don’t do the trick, it’d be best to get our support crew involved so they can dig into it further with you. You can reach them by lodging a support case through My Account, or by jumping onto live chat via our virtual assistant, MOCA.

 

Cheers,

Princess

 

 

 

  • Newcraft's avatar
    Newcraft
    Experienced Cover User
    21 days ago

    Hi Princess_R​ 

     

    Appreciate the quick reponse.

     

    I seems this has now resolved itself and everything is now working as it was before. So maybe this was related to something else as I did notice the MYOB Practice had performace issues during the period I experienced my email issues and my issues were resolved when MYOB Practice came back fully online again (or maybe this was a coincidence).

     

    Thanks anyway for replying.

     

    Cheers,

    Broc

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