Forum Discussion

fame's avatar
fame
Member
1 year ago

Email Invoice rejected

I have a clients invoice that is being rejected. I have been able to send previously and can send normal emails. How can I fix
bh31's avatar
bh31
Member
11 months ago

I have the same problem. How can I find out if client has been blacklisted.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 months ago

    Hi bh31,

     

    From time to time, emails can bounce back or get knocked back for all sorts of reasons. It could be that the recipient's email address got blacklisted, or they’ve marked the app.myob.com domain as spam. No worries though, our team can check if your client's email address has been blacklisted. Feel free to get in touch directly or shoot the breeze with our live chat agents through our virtual assistant, MOCA. 

     

    Cheers,

    Princess

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