Forum Discussion

fame's avatar
fame
Member
1 year ago

Email Invoice rejected

I have a clients invoice that is being rejected. I have been able to send previously and can send normal emails. How can I fix
IDE's avatar
IDE
Cover User
7 months ago

Hi Myob assistance,

I have been having the same problem lately with a few Clients not receiving our Emails and we then receive a notification email to advise our Email has been rejected.  One client had their IT team have a look and advised it is nothing their end. Please Help ! 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    7 months ago

    Hi IDE,

     

    Might be the emails are getting bounced. It can bounce if the recipient is blacklisted or marks app.myob.com as spam. To check this, give our live chat team a buzz via our virtual assistant MOCA or pop a support request through your MyAccount and we’ll jump in to help you out.

     

     

    Cheers,
    Shella

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