Forum Discussion

tourismwaiheke's avatar
tourismwaiheke
9 months ago

Email issue ?

Hello, Using Essentials and sending invoices today by email - theyre not showing in activity or arriving  - is there an issue on MYOB side ? Thanks
tourismwaiheke's avatar
tourismwaiheke

emails have now arrived to recipients however not in our activity history - searching on this topic & see all the difficulties out there making contact is adding to my concern !

tourismwaiheke wrote:

Hello,

Using Essentials and sending invoices today by email - theyre not showing in activity or arriving  - is there an issue on MYOB side ?

Thanks

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi tourismwaiheke, and BBlitz,

Thanks for your posts. To fix this, I suggest attempting a few general troubleshooting steps:
 

Restart Software and Computer: Close MYOB and restart both the software and your computer. This can help resolve temporary glitches or issues with system resources.

Clear AccountRight Cache and Cookies: Sometimes, old or corrupted browser data can cause issues with web-based applications. Clearing the AccountRight Cache
 

Additionally, I recommend visiting this help page for email troubleshooting.Email troubleshooting

 

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Regards,
Earl

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