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johnscikluna's avatar
johnscikluna
Member
1 year ago

Email not sending

A perviously working email address is now giving the error code- diagnostic- code: rejected? have send multiple emails perviously.  how can we fix this?
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hi there johnscikluna,

 

Since the email address you're trying to send an email to is encountering an error with the Diagnostic-Code: rejected, it would be best to reach out to our support team directly. They can check if the email address is on a blacklist and help you get it removed. You can contact them via our virtual assistant MOCA or by submitting a support case via MyAccount.

 

Best regards,

Doreen

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