Forum Discussion

Mel_Achterberg's avatar
Mel_Achterberg
Experienced User
2 months ago

Email Remittances All Suppliers

I just updated my MYOB and file and now when I try to email remittances by just seletecting unprinted and the date with all suppliers, I am getting an error telling me to choose a card, even though I have selected All Suppliers.

  • Hey everyone! We've made some changes to to resolve this bug. If you receive a prompt to update, make sure you do so to be able to send to multiple suppliers again. More information can be found on this Ideas Exchange post!

     

  • We have this problem also. It is hard to send 3+ emails if the system will not work correctly.

    We have worked around the problem but it is time consuming. We also found extra entries are in the to be emailed area that go back to 2018 that were not there previously.

    • GemGem's avatar
      GemGem
      Experienced User

      We have the exact same problem, on both counts.

  • The issue still hasn't been resolved. Thought it was just my system.  Even more frustrating when I read this thread that its been a problem for up to a week already.

  • We are having the same issue also. Surely MYOB has to be close to having this fixed asap.

  • cramptons's avatar
    cramptons
    Experienced Cover User

    I am having the same problem... very annoying when you have 50 to send out?????

  • Still having the same issue. Do we have a timeframe on when this will be fixed?

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator

      Hi All,

       

      Thank you for your patience! We want to let you know that we're aware of this issue, and it has been identified as a bug. Our product team is actively investigating it. We also want to inform you that another user has already posted about this issue, and we're tracking updates on that post. See the post here. We encourage you to check that post, as any new updates or resolutions will be added there. We appreciate your understanding as we work to address this matter.

       

      Regards,

      Sai

  • AustPrawn's avatar
    AustPrawn
    Contributing Cover User

    Came here to ask about this, it is obviously not been fixed. Any timeframe on this fix? It would be great to have this done before we attempt to process end of month.  

  • I am having the same issues.  I have been chatting online with MYOB and the are no help.  I was told it was escalated and given a case number only to be told the next day it was closed.  MYOB don't seem to be doing anything about this problem :(    It has now been a week and still no answers.

  • Yayyyy, mine just did an update and I can finally select just the unsent remittances on a specific date!!

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator

    Hey everyone! We've made some changes to to resolve this bug. If you receive a prompt to update, make sure you do so to be able to send to multiple suppliers again. More information can be found on this Ideas Exchange post!