email through outlook issues
when emailing invoices & everything from MYOB through Outlook our signature has stoped showing. Dose anyone have a fix
Forum Discussion
Also having this issue. When selecting "Send To" then"Email.." the email signature is not included in the message. The signature is set up correctly in outlook but is no longer being included on the email message.
Hello gw110
Welcome to the Community Forum.
I'm sorry to hear that you are also experiencing this issue. This does appear to be an issue with Microsoft Outlook, as we do not have control over the signature. Please refer to the links I have provided in this thread for Microsoft Outlook support.
I have clicked on the micosoft outlook link which gives instuctions on setting up signature.
Our outlook settings have not changed. However, since the latest update email messages from MYOB are now in plain text and no longer include signature.
Hello gw110 and McPherson1
This has been tested and can be confirmed that the signature not attaching is due to settings within Outlook.
The only time the signature was not included in the testing was when the default signature setting within Outlook was set not to be added to new messages.
If the signature is not attached when sending emails, you will need to contact Outlook support for some further assistance.
If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
Hi Chris,
As stated previously, MYOB still ignoring this, saying it is an Outlook settings issues. It may well be, but it is caused by a change within MYOB AccountRight. Nothing changed in Outlook. Help links don't help at all. Several other users are having the same issues.
Can you escalate this to have it looked at properly please.
Hi,
I'd like to confirm that the links provided don't offer any help to this problem as it simply gives instuctions on setting up signature, which has been done for years and had been included in emails sent via Outlook - perfectly well.
My Outlook settings have not changed. However, since the latest update email messages from MYOB are now in plain text and no longer include signature. This is a MYOB change NOT an Outlook change.
Can you please have this looked into.
thank you
