Emailing and Link Trouble

Hi kermie,

Sorry to hear you’re having trouble emailing your invoices, orders and quotes. As the emails aren’t appearing in Sent Emails, it may be an issue with the form or with AccountRight’s emailing service rather than the customer’s email address. As a first test, try sending an invoice to yourself using one of the standard MYOB forms. If that works, the customised form may be corrupted, or its name may contain characters that AccountRight doesn’t support. You can also try renaming the form and testing again.

For the invoices where customers can’t open the online invoice link, check Setup > Preferences > Emailing and select Include a link to online invoice and attach a PDF. Then send a test invoice to yourself to confirm the PDF is attached. If the standard form also fails, particularly for quotes and orders, this may be a current AccountRight emailing issue. As a workaround, turn off online emailing and send the transaction through Outlook instead. If you use Outlook, AccountRight works with Classic Outlook rather than New Outlook. You can find more information here: Set up AccountRight to send emails

If the problem continues, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can further check on this.

Regards,

Sai

Hi Sai,

Thank you for your email with helping me. The changing of email with PDF attached seem to work.

I am still not able to email Quotes or even Print them. We have tried to connect with Outlook Classic and it did send but no Quote Attachment.  We checked the Form Formats and nothing is coming up with errors even the old ones still do not send.

So unfortunately I am still in a lot of bother and as this is part of my business to invoice and Quote it is really frustrating. 

I can not understand why me emailing Quotes has like just frozen on me as even with all the updates we get to do I have never gone through this at all.

Please Need Help!!

YUP same, ive looked back too and its not ever send an email dispite saying it had

Hi kermie and Just-Me,

I’m glad to hear kermie that the email issue where customers can’t open the online invoice link has been resolved.

For the issue with emailing or printing Quotes, please try clearing your AccountRight cache, then restart AccountRight and test it again. If the problem continues, it would be best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look at what’s happening with your company file and Quote forms. 

Regards,

Sai

Good Afternoon,

Thank you for trying to help me. I've tried what you said to do if problem continues, to which it is and more. I submitted a Case and again added to it as of last week with which I have had no response.

What else can I do, I can't email Quotes or Orders, sometimes I can send via PDF to outlook and email sometimes I can not. I can not even print Quotes to even post them, how silly is this.

Am I able to call some one to get help quicker or do I just have to sit and wait for some one to contact me, while I am getting behind.

Sorry for this, just frustrating as I reckon there updates have upset something (my opinion)

Kermie

Hi kermie, 

I’m sorry to hear that your quote issue is persistent. I followed up on your case with the team handling it. Rest assured, the team will reply to your case as soon as possible. Thanks for your patience.

Regards,
Genreve

Hi Genreve,

Thank you for replying to my frustration. I understand everyone is busy, and I shall try and be patient but it isn't easy when it affects your business.

Again thank you.

Regards

Kermie