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NailEquip's avatar
NailEquip
Experienced Cover User
2 days ago

EMAILS NOT BEING SENT

I am getting pretty sick and tired of sending out 120 customer statements every month and out of that 120 only 71 were actually sent via MYOB Accountright.

 

I send them out in batches of 10 to 20 (as advised by MYOB) and they still don't get delivered.

 

WHAT IS WRONG WITH MYOB's EMAIL SYSTEM.

 

We pay $165-00 per month.

 

I'm so cheesed off with this.  Our customers must think we are absolute idiots.

 

Get it right and make it right, MYOB!!!!!!! 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 days ago

    Hi NailEquip, 

     

    I can understand why you’re fed up. You’ve already tried sending smaller batches, but only 71 of the 120 statements reached customers. That leaves you having to work out which customers missed them.

     

    To narrow down what’s happening:

    • In Sales > Emailing > Sent Emails, check a few of the missing statements.
    • If they show as sent, confirm the email addresses and ask those customers to check their junk or spam folders.
    • If they don’t appear there, check that the statement form’s logo is a PNG, JPEG, or BMP under 2 MB, then try sending one statement to yourself.

    For any urgent statements, you can save them as PDFs and send them through your usual email app. If the problem continues, contact our support team and include the results of these checks.

     

    Regards,
    Genreve

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