Forum Discussion

dyann's avatar
dyann
Experienced Cover User
3 years ago

Emails not going through

Hi 

My invoices are not being emailed through to receipients; it has been going on for at least two weeks.

all addresses are correct

When will this be fixed please

A premium product should have this fixed by now

 

5 Replies

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator

    Hi dyann 

     

    If the emails are still not being received, please ensure the recipients have whitelisted noreply@apps.myob.com


    If that is whitelisted already, send us at least 2 impacted email addresses by Private Message so we can check if they are blacklisted on our end. 

    • dyann's avatar
      dyann
      Experienced Cover User

      So further to that - all emails have gone through without a problem up to approximately two weeks ago.  I had customers check their junk mail

      So still believe the problem lies with MYOB

       

      Regards

       

      • Komal_S's avatar
        Komal_S
        MYOB Moderator

        Hi dyann 

        We have checked the emails sent as per your private message and they are not blacklisted on our end. Can you please get the customers to whitelist our email address and check if the problem still persists.