Forum Discussion

CoopsM's avatar
CoopsM
Cover User
9 months ago

Emails not sending

Please help! When I send emails (payslips, invoices, statements) MYOB isn't sending all the emails, it will randomly send some, but not all of them. When you open the payslip, invoice, or statement i...
Antz72's avatar
Antz72
Experienced Cover User

I am having the same issue. This appear to be a reoccuring issue for many users for several years. The resolve from MYOB is that they were on it and to send 10 or 20 at a time but I see that users have tried this and it still selects randomly. What are MYOB Accountright doing to fix this? 

Antz72's avatar
Antz72
Experienced Cover User
5 months ago

The issue for us is sending statements.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 months ago

    Hi Antz72,

     

    Thanks for your post!

     

    Please send me a private message of the impacted email addresses that were not able to receive their statements. I'll have it check on my end.

     

    Best regards,

    Doreen

    • Antz72's avatar
      Antz72
      Experienced Cover User
      5 months ago

      Hello not sure how to send a private message. There are probably 50 different emails and it is a different each time that does not send.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        5 months ago

        Hi Antz72,

         

        I would suggest checking this post from Community Forum for more information on how to correct the situation of yours when sending emails. You can create a post again if you encounter issues in the future.

         

        Best regards,

        Doreen