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Bdenford's avatar
Bdenford
Contributing User
1 year ago
Solved

Emails Rejected to specific user

Hi All,   We have been emailing a customer invoices for a number of years successfully and recently the customer has some issues with there email where the emails were bouncing back. They have sinc...
email error
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi Bdenford,

     

    In your situation, the email address might need to be whitelisted from the MYOB emailing system. I recommend reaching out to support to have the specific email address checked in the system. You can reach out via the MyAccount window or live chat through MOCA. 

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi Bdenford,

 

In your situation, the email address might need to be whitelisted from the MYOB emailing system. I recommend reaching out to support to have the specific email address checked in the system. You can reach out via the MyAccount window or live chat through MOCA. 

 

Regards,
Genreve

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