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Bdenford's avatar
Bdenford
Contributing User
3 months ago
Solved

Emails Rejected to specific user

Hi All,   We have been emailing a customer invoices for a number of years successfully and recently the customer has some issues with there email where the emails were bouncing back. They have sinc...
  • Genreve_S's avatar
    3 months ago

    Hi Bdenford,

     

    In your situation, the email address might need to be whitelisted from the MYOB emailing system. I recommend reaching out to support to have the specific email address checked in the system. You can reach out via the MyAccount window or live chat through MOCA

     

    Regards,
    Genreve