Forum Discussion

lisa68's avatar
lisa68
User
2 years ago

Error 12007 - unable to connect to MYOB's Online Confirmation Service

I am running an old version of MYOB whihc is good enough for what I need it for however and error 12007 comes up when I try to confirm the company file.  I am connected to the internet.  I am on hold...
Tracey_H's avatar
Tracey_H
Former Staff
2 years ago

Hi lisa68 

 

Company files do need to be confirmed on regular basis. Please send me the following information in a private message so that I can assist with confirming that file:

 

  • The serial number of the product -  Setup>>Company Information
  • The company file ID - Help>>About AccountRight
  • The version of the software you are using - Help>>About AccountRight
  • If you are on AccountRight Classic (v19 or below) - the Company file code