Hi sues0204
The error "Creating an instance of the COM component " is an interop error meaning when a program such as AccountRight asks which version of Office/Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.
This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind.
There is a range of interop errors, these most often are fixed by one of the following:
Step 3 would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help:
thank you Komal,
I should have posted back - it took me a day or two to resolve, unfortunately I don't recall the details but it did involve changing a system setting on my computer. Thank you though for your reply.
