Hi bentruong,
Thank you for your post, and welcome to the Community forum. Hope you find it plenty of useful information.
Kindly accept my sincere apologies for the delay in my response. If you were to open the browser version of AccountRight and open your supplier card, can you see any other fields that may have an email entered incorrectly or in an irrelevant field? There are 3 fields where an email can be entered on the browser version (compared to the desktop version), so I would suggest checking that and try to reenter the email if you haven't already.
If you're still experiencing this, can you please attach the diagnostic log of the AccountRight file after this message has appeared so I can investigate.
Kind regards,
Shella
Hi bentruong,
I hope this message finds you well today. I just wanted to follow up if you’re still encountering error messages when updating email address for the existing supplier card. We appreciate your patience and understanding with this matter. If you still need assistance with this, please don’t hesitate to reply as we’re always delighted to assist you further.
Kind regards,
Shella
I am still getting an error "test is required to be in uppercase". This error comes up both when email is in upper and lowercase.
It also makes no sense as the email that was already there that i am replacing was in lowercase.
Example of email updated.
Hi bentruong,
Thanks for the response.
We're sorry to know that you're still getting the error message despite complying with the email address format needed. I understand how frustrating it can be when things don't work as expected. I appreciate your patience and cooperation in this matter. As you've already tried the recommended steps, I suggest trying a few more things.
If you're using a computer, try using a different one if possible. Sometimes, certain settings or applications on a computer can interfere with how a website functions. We recommend logging out, refreshing your browser by clearing the cache and cookies in the browser settings, then logging back in and continuing the process
If the issue persists, please don't hesitate to get back to us. We're here to help you through this.
Kind regards,
Shella
Hi, We have tried on other computers with the same error occuring.
I've also tried to delete the cache by following these instructions. However the same error message is still popping up when trying to update the email.
